PlumTopin Refund and Returns Policy

Effective Date: December 12, 2024

PlumTopin aims for your complete satisfaction. If you’re unhappy with your purchase, you may return it within 30 days of delivery for a refund or exchange.

Eligibility for Return:

  • Item must be in its original, undamaged condition, unworn, and with all original packaging and tags.

  • Proof of purchase (order number or receipt) is necessary.

  • Custom or personalized artwork may not be eligible for return; contact us beforehand.

Initiating a Return:

  1. Contact us at info@plumtopin.com within 30 days of receipt to obtain a Return Merchandise Authorization (RMA) number.

  2. Securely package the item, including the RMA number.

  3. Ship the package to the address provided in your RMA confirmation email. You are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item).

Refunds:

After we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds are issued to your original payment method.

Exceptions:

We reserve the right to refuse returns not adhering to our criteria. Shipping and handling fees are usually non-refundable except in cases of our error.

Contact Us:

For return inquiries: